> For the complete documentation index, see [llms.txt](https://docs.volunteers.thousandeyes.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.volunteers.thousandeyes.com/help-center/troubleshooting/troubleshooting-cisco-real-speed-tests.md).

# Troubleshooting Cisco Real Speed Tests

![A cartoon of Whitebox connected to a cloud](/files/TVTEbTaPjhBci10lQDJL)

Cisco Real Speed tests run measurements directly from your Whitebox. By testing at the edge of your home network, you can isolate the test from the home environment for more accurate measurements.

**Note**: your personal device (computer, tablet, phone, etc.) needs to be connected to the same Wi-Fi network as your Whitebox to be able to run a test. Your personal device must also not be connected to a virtual private network (VPN).

## Common Cisco Real Speed Issues

Common issues you may come across whilst using the test include:

### Cisco Real Speed Error Messages

1. **No router found.** This appears when no device agent has been detected. Make sure your personal devices are connected to the same Wi-Fi network as your Whitebox.
2. **No compatible router found.** This appears when a router has been detected but not one with a Whitebox attached. Make sure your personal devices are connected to the same Wi-Fi network as your Whitebox.
3. **Your device agent is offline**. If this appears, check to see if your Whitebox is turned on and connected to the internet.
4. **Another test is running.** This could be due to:

   a. A scheduled test is running.

   b. A Cisco Real Speed test has been triggered on another personal device.

   * In both cases, you’ll need to wait a couple of minutes before trying again. You can only run one test at a time.
5. **Something went wrong, please try again later.** In this case, try again later. If the problem persists, contact a member of the support team for assistance.

### My Issue Isn’t Listed Here

Please contact our support team at <community@samknows.com>.


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