Changing Providers or Packages

A cartoon of a Whitebox with a NEW badge

Ensuring you keep your broadband information up to date enables you to monitor your performance against your expected internet speeds. We also appreciate this as it ensures the validity of data included in the national broadband reports we feed the data into.

So, if you change your internet service provider (ISP) or broadband package (aka speed-tier), you can continue using your Whitebox to measure your internet performance. You just need to update your details in your account. Here’s how.

Updating Your Broadband Details

You can update your ISP and package details, and confirm when these came into effect, directly from your dashboard.

Note: You can only update your details once they have come into effect.

If you have received a new router or modem as part of this change, you can find instructions on reinstalling the Whitebox at Whitebox Setup.

1. Log into your account.

   • If you are having trouble accessing your account, see Logging In.

2. Click the user icon, and select Broadband details from the dropdown menu.

   

   Broadband details menu item
3. Click Update.

   

   Broadband Update button
4. Select your new ISP and package, and type in the date details.

   If your ISP or package are not listed, do not select incorrect details. Contact support.

My broadband details screen

If you are unsure of your new broadband details, there’s information about how to find your package details at Understanding Your Broadband Package.