LogoLogo
  • Volunteer Documentation
  • Help Center
    • Volunteering
      • Our National Broadand Studies
      • The Benefits of Volunteering
      • How Volunteers Are Selected
      • Becoming a Volunteer
      • Waiting List Status
      • Stopping Volunteering
    • Your Whitebox
      • Introduction to Your Whitebox
      • Whitebox Setup
      • Test Interruption (Cross-Traffic)
      • Whitebox Model Specs
      • Whitebox Data Usage
    • Your Account
      • Logging In
      • Introduction to Your Dashboard
      • Understanding Your Broadband Package
      • Changing Your Email Address
      • Changing Your Password
      • Changing Your Personal Details
      • Changing Providers or Packages
      • Pausing Email Alerts
      • Using Instant Tests
      • Viewing Your Raw Data
    • Our Tests
      • Our Core Tests
      • Our Test Servers
      • Our Test Access Points
      • Our Video Streaming Tests
      • Understanding Download and Upload Speeds
      • Understanding Latency and Packet Loss
      • Understanding Jitter
      • Understanding Single- Versus Multi-Thread
    • Troubleshooting
      • Troubleshooting Your Whitebox
      • Troubleshooting Cisco Real Speed Tests
  • What's New
    • Changelog
Powered by GitBook
On this page
  1. Help Center
  2. Your Account

Pausing Email Alerts

Last updated 4 months ago

When your Whitebox is offline for a certain amount of time, you’ll receive an automated email telling you so. If you know you will be offline for a couple of days, weeks, or months, we have ways to prevent you from receiving unwanted automated alerts about your Whitebox being offline. Here’s how to let us know:

  1. Log into your .

    • If you cannot login, see .

  2. Click on the user icon on the top right of your screen and select Personal details.

  3. Select the Email Preferences tab.

  4. Click Want to temporarily pause alerts from us?.

  5. Type the date when you will be able to reconnect your Whitebox and click Save.

It is fine to switch off your Whitebox if you will be away for some time, but it does not prevent you receiving the automated emails that it is offline. You must follow the steps above to prevent our system sending you the emails.

account
Logging In
A cartoon of a blue square with crossed arms and legs
Email Preferences screen