Pausing Email Alerts

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When your Whitebox is offline for a certain amount of time, you’ll receive an automated email telling you so. If you know you will be offline for a couple of days, weeks, or months, we have ways to prevent you from receiving unwanted automated alerts about your Whitebox being offline. Here’s how to let us know:

1. Log into your account.

   • If you cannot login, see Logging In.

2. Click on the user icon on the top right of your screen and select Personal details.

3. Select the Email Preferences tab.

4. Click Want to temporarily pause alerts from us?.

5. Type the date when you will be able to reconnect your Whitebox and click Save.

Email Preferences screen

It is fine to switch off your Whitebox if you will be away for some time, but it does not prevent you receiving the automated emails that it is offline. You must follow the steps above to prevent our system sending you the emails.