# Introduction to Your Dashboard

![A cartoon of a Whitebox with a cape](/files/1SdqLBDRw3d96nKeVMUf)

Your account dashboard details all the metrics your Whitebox measures and is your source of knowledge for your internet performance.

To better understand what your Whitebox is, see [Introduction to Your Whitebox](https://docs.volunteers.thousandeyes.com/help-center/your-whitebox/whitebox-introduction). If you have not received a Whitebox and would like to, learn how to [become a volunteer](https://docs.volunteers.thousandeyes.com/help-center/volunteering/becoming-a-volunteer).

To view your test results, your Whitebox needs to be properly connected. See [Whitebox Setup](https://docs.volunteers.thousandeyes.com/help-center/your-whitebox/whitebox-setup) to learn how to install your Whitebox.

If you cannot log into your account dashboard, see [Logging In](https://docs.volunteers.thousandeyes.com/help-center/your-account/logging-in).

## Dashboard Functions

When you log in to your account, your landing page is the dashboard. If you click away, you can return to the dashboard via the **Dashboard** button on the top right navigation bar.

![Account menu items](/files/RF8XyiniXUwf0pwEler0)

**Note**: Depending on the project you are part of, the dashboard might look slightly different.

The **Dashboard** screen displays several important pieces of information:

![Dashboard homescreen](/files/x4THB2HPP0jeSzrRQyAW)

* Your MAC address and Whitebox Agent ID (aka unit number).
* Metrics such as speed (download and upload), latency, and packet loss
* Disconnection events.
* Scheduled, Instant and Cisco Real Speed test results (if available).
* Bytes used for tests – calculable over the preceding week.
* Data about skipped tests from the **Skipped tests** button. Find more information about [cross-traffic](https://docs.volunteers.thousandeyes.com/help-center/your-whitebox/test-interruption-cross-traffic) and how it affects your test schedule.
* **Details** opens a side panel which displays all the details related to your Whitebox. These include your broadband details (internet service provider and package) as well as “Public IP” and “Last seen” date.

For more information regarding data interpretation, see [Our Tests](https://docs.volunteers.thousandeyes.com/help-center/our-tests).

## Analytics Functions

Next to the **Dashboard** button on the navigation bar, the **Analytics** button shows you data about the metrics your Whitebox collects. By default, the screen opens to the **Visual chart** tab and shows the “Download Speed (Multi-Thread Only)” metric.

You can also create and download line and scatter charts for all your metrics. To do this:

1. Select the **Metric** you wish to view.
2. Select the **Chart** type.
3. Select your preferred **Date range**.
4. Click **Create chart**.

You can then download the graphs and data tables by clicking the **Download CSV** or **Download image** buttons at the bottom of your chart.

You also have access to the list of data (vs. visual chart) by selecting the **Data tables** tab on the top of your chart.

![Chart view in Analytics](/files/RIxjzdAlgbA2uDCFJ4iX)

## Help and User Functions

Access our help center by clicking the **Help Center** button next to **Analytics** in the top navigation bar.

Select the **User** icon in the top navigation bar to:

![User icon menu items](/files/Sur6f0bGV7wr7TE4s10H)

* View **New updates** - This section details all the new features, bug fixes or general improvements.
  * Access previous updates by clicking the **Load previous updates** button.
  * Check the **Keep me notified** box to be alerted when there are new updates (the bell icon next to **New Updates** will turn red).

![New updates dialog box](/files/MeRmuCHYUlc8uuVKoqxt)

* Select **Personal details** to update your name, email address and password used to log into your account. For more information see [Changing Your Personal Details](https://docs.volunteers.thousandeyes.com/help-center/your-account/changing-your-personal-details).
* Select **Broadband details** to update your internet service provider (ISP) and broadband package (speed-tier).
* Click **Select Languages** if you want to access your dashboard in another language: English (US) or Arabic.

## Monthly Report Card

Each month a concise visual summary of your home broadband performance is sent to you via email. You are able to see an overview of all your key metrics and an automatically generated list of monthly highlights which will pinpoint any fluctuations in performance that may merit further investigation.

![Monthly report card email](/files/EllqQ037M4B8MRIxStLF)


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