Introduction to Your Dashboard
Last updated
Last updated
Your account dashboard details all the metrics your Whitebox measures and is your source of knowledge for your internet performance.
To better understand what your Whitebox is, see . If you have not received a Whitebox and would like to, learn how to .
To view your test results, your Whitebox needs to be properly connected. See to learn how to install your Whitebox.
When you log in to your account, your landing page is the dashboard. If you click away, you can return to the dashboard via the Dashboard button on the top right navigation bar.
Note: Depending on the project you are part of, the dashboard might look slightly different.
The Dashboard screen displays several important pieces of information:
Your MAC address and Whitebox Agent ID (aka unit number).
Metrics such as speed (download and upload), latency, and packet loss
Disconnection events.
Scheduled, Instant and Cisco Real Speed test results (if available).
Bytes used for tests – calculable over the preceding week.
Details opens a side panel which displays all the details related to your Whitebox. These include your broadband details (internet service provider and package) as well as “Public IP” and “Last seen” date.
Next to the Dashboard button on the navigation bar, the Analytics button shows you data about the metrics your Whitebox collects. By default, the screen opens to the Visual chart tab and shows the “Download Speed (Multi-Thread Only)” metric.
You can also create and download line and scatter charts for all your metrics. To do this:
Select the Metric you wish to view.
Select the Chart type.
Select your preferred Date range.
Click Create chart.
You can then download the graphs and data tables by clicking the Download CSV or Download image buttons at the bottom of your chart.
You also have access to the list of data (vs. visual chart) by selecting the Data tables tab on the top of your chart.
Access our help center by clicking the Help Center button next to Analytics in the top navigation bar.
Select the User icon in the top navigation bar to:
View New updates - This section details all the new features, bug fixes or general improvements.
Access previous updates by clicking the Load previous updates button.
Check the Keep me notified box to be alerted when there are new updates (the bell icon next to New Updates will turn red).
Select Broadband details to update your internet service provider (ISP) and broadband package (speed-tier).
Click Select Languages if you want to access your dashboard in another language: English (US) or Arabic.
Each month a concise visual summary of your home broadband performance is sent to you via email. You are able to see an overview of all your key metrics and an automatically generated list of monthly highlights which will pinpoint any fluctuations in performance that may merit further investigation.
If you cannot log into your account dashboard, see .
Data about skipped tests from the Skipped tests button. Find more information about and how it affects your test schedule.
For more information regarding data interpretation, see .
Select Personal details to update your name, email address and password used to log into your account. For more information see .
