Becoming a Volunteer

A cartoon of a blue square holding a question mark

You want to become a volunteer and get a Whitebox that will measure the performance of your internet? (See the benefits of getting a Whitebox at The Benefits of Volunteering). This article will give you an overview of the process and explain how to sign up.

Steps in the Process

Below is an overview of the steps you need to follow to become a volunteer. The rest of the article explains in more detail what you do at each step.

• Stage 1 - Sign up to be a volunteer: through a project website (selected countries).
• Stage 2 - On the waiting list: next, sign in to your account and add essential information, including your ISP and package name, to your profile.
• Stage 3 - Your profile is selected: congratulations, we’ve selected you to receive a Whitebox.
• Stage 4 - Your Whitebox is on its way: your Whitebox has been dispatched and should be with you soon.
• Stage 5 - Set up and activate your Whitebox: once you receive your Whitebox, you need to set it up with your home network.

Signing Up – Stage 1

1. Find the sign-up forms on the regulators’ web pages if you are based in the following countries:

   • Australia
   • New Zealand
   • Saudi Arabia
   • Oman
2. Fill in the form as requested.

3. Check the box confirming you have read and agree with the End User License Agreement.

4. Click the Submit button.

On the Waiting List – Stage 2

You will receive an email informing you that you are now on the waiting list. See Waiting List Status for information about the waiting list, and How Volunteers Are Selected for information about the volunteer selection process.

Not everyone who registers their interest in a Whitebox will be selected to receive one. As testing the performance of the internet is location-specific, samples need specific characteristics (country, ISP, package, etc.). See How Volunteers Are Selected for more information. Not being selected today does not mean that you won’t be selected tomorrow.

Volunteer Selection – Stage 3

1. If you are selected to be part of our community of volunteers, you will be informed by receiving an email entitled “Final Step to Receive a Whitebox”. You will have 14 days to confirm your participation before being returned to the waiting list.

2. Click the Send me my Whitebox button in the email.

3. Check that the details in your account are correct and provide us your shipping address.

4. Once we validate the form, we will send the Whitebox to the provided shipping address.

Receiving Your Whitebox – Stage 4

1. You will receive a final email to inform you that your Whitebox is on its way. You will be able to track your delivery from the link in this email.

Setting Up Your Whitebox – Stage 5

1. When your Whitebox arrives, set it up! See Whitebox Setup to connect it up and you’ll be ready to collect lots of data. You’ll be able to view your tests and results in a simple format in your account dashboard.